Terms and Conditions

General

You shall not copy, modify, transmit, distribute or in any way exploit the products or any other copyrighted materials provided other than for your individual training. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials.

We provide these learning materials ‘as is’ and without any warranties, whether express or implied, except those that cannot be excluded under statute. We also do not warrant that the materials will be error free, including technical inaccuracies.

It is your responsibility to ensure that you meet the technical requirements, including compatible hardware, software, telecommunications equipment and Internet service, prior to purchasing any content. We are unable to provide refunds where your access to the products is inhibited due to insufficient system requirements.

All materials, which include copy, content, images, layout, graphics, design and appearance belong to us or are licensed for our use.

Requirements

Enrollees must be at least 16 years old at the time of registering.

Enrollees must have a competent native level of English and possess a reasonable competence in English language reading, writing and speaking skills. All candidates must have the ability to take advice from tutors and from peers and have the capability to make improvements to their result if required.

Access

We will take all commercially reasonable steps to provide you with uninterrupted access to the course materials. However, your access may be restricted from time to time for reasons beyond our control. Such reasons include power or internet outages, and actions from computer hackers and others acting outside the law. Your access may also be interrupted due to software issues, server downtime, increased Internet traffic, programming errors, regular maintenance and other related reasons. Where this is the case, we will take steps to restore your full access within a reasonable period of time.

Our aim is to provide courses and materials of the highest quality. As such, improvements or changes to the learning materials may occur at any time without prior notification in order to ensure that they are up to date and accurate.

Payments

We reserve the right to change our prices at any time. Please check our website for up-to-date prices. A payment must be made at the time of enrollment. Once you have successfully registered, you will receive an email confirmation. If you do not receive an email within 24 hours, please contact us at info@cie.ca.

We use a reputable third-party payment provider, Stripe, for transactions made on our website. Payment is made at the point of purchase when you enroll. You agree to provide payment in the stipulated currency and you will be liable to pay any relevant conversion charges, as well as applicable sales tax in your region.

Cancellations & Refunds

If you should decide to cancel within 7 days of enrollment, you are entitled to a full refund. After 7 days, no refunds are permitted for payments already made.

Certificates

Every student who graduates will receive a PDF copy of the certificate by email within 7 days.

To receive a hardcopy of your certificate, there is an additional charge as indicated on the website. We endeavor to have hardcopies delivered within 4 weeks of graduating, however, we do not take responsibility for any postal service problems, which might delay your certificate.

Support

We endeavor to respond as quickly as possible to any questions or concerns. In normal circumstances, email replies are usually sent within 24-48 hours. Phone support can also be requested.

Acceptance

By enrolling and making a payment on the website you are accepting all terms and conditions as stated here. We reserve the right to change any of these conditions at any time deemed necessary to reflect current market and economic conditions.